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Frequently Asked Questions

How do I login?

At the top of each screen there is an opportunity to login by clicking the My Account link, this is also in the sidebar. Enter your registered details into the Username and Password boxes and then click the Login button.

If you check the 'Remember me' box then next time you visit the website, you will be automatically logged in.

To login to this site you must have a subscription to Aeroplane Archive with either Key Publishing or Pocket Mags, this can be either a print or digital subscription.

How do I request a password reminder?

As logging into this site uses external accounts you will need to go to either Key Publishing’s Shop site ( or Pocket Mags site ( ) to reset your password. Depending on who you have a subscription with.

What is 'remember me'?

Select 'remember me' if you wish to be logged in automatically when you visit the website.

This feature should not be used on public computers. However, if you forget to log out, you can log out of all sessions from within the My Account area by clicking on the log out of all sessions link.

Why should I login?

If you login to the website then you will have access to subscriber only content including extended news, articles and the Flightlog section.

Why did my login fail?

There are a number of reasons why logins fail.

If you get the message “Username or password have not be recognised please try again.” The most likely reason for this is that you have entered your username and password incorrectly. Please request a password reset / username reminder if required, and try again.

If you get the message “Your login details have been recognised but you do not have a current subscription”. Your subscription may have expired or you may never have subscribe to this publication. You can purchase a subscription at or . If you have a subscription but are still getting this message it may be you have more than one account and the login details you have tried are not the set associated with the subscription.

If you are still unable to log in:

Please contact the Webmaster on with details of the problem, including any error messages that were displayed, the type of browser and platform you are using and your Customer number or enough information about yourself for us to be able to locate your user account.

What is the Flightlog?

The Flightlog is a database of our reader’s commercial flights. It is intended to be a way of sharing your experience of airlines and logging the flights you have taken.

Please note that any views or opinions presented in this section are solely those of the author and do not represent those of Key Publishing, Aeroplane Archive magazine or any Key Publishing employee.